At Ebonwood we believe in a fair customer to business relationship where both sides are treated with the golden rule. Below you will find our return & replacement policy.
⏱️ We accept any returns within 30 days on any NON PERSONALIZED products
👍 We cover 100% of the costs to replace any damaged products
📦 All returns have a 10% restocking fee
🚚 You assume return shipping cost of any non-damaged replacements or refunds
📸 All damaged product claims must be accompanied by photos
📬 All damaged product claims must be made within 3 days of package arrival
At Ebonwood we strive to get you your order as fast. We use the highest quality shipping services and take pride in our ability safely package our shipments.
⏱️ Business hours are Monday-Friday
👍 All orders that choose free shipping use USPS and take 1-5 business days to ship.
📦 All shipments have $100 of insurance covered by us
🚚 If your package is lost or damaged we cover all costs.
🚚 If you would like to add on signature requirements for your shipment, please message us.
Processing Times:
Made to order products take 5-7 business days to build. These products include: inspired dice sets, cribbage boards, dice vaults, and wooden dice trays.
Ready to ship products such as our gemstone dice sets, resin dice sets, vegan leather dice trays or vaults ship in 1-2 business days.
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